Refund and Return Policy
Last Updated: [Insert Date, e.g., August 2026]
At Jungle Boys Vape Official UK, we want you to be completely satisfied with your experience. Because we handle sensitive vaping hardware and premium botanical extracts, our return policy balances customer fairness with strict UK health and hygiene regulations.
Please read our guidelines below regarding cancellations, returns, and damaged items.
1. 14-Day Statutory Cancellation Period (Unopened Items)
In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order and request a return within 14 days of receiving your package.
  • Condition Requirement: To be eligible for a return under this policy, items must be completely unopened, unused, and in their original sealed packaging with all holographic verification stickers intact.
  • Hygiene Exception: Due to strict health, safety, and hygiene standards, we cannot accept returns on any vape cartridge, disposable pen, or consumable product that has been opened, unsealed, or tested.
  • Return Shipping: Unless an item is faulty, you are responsible for paying the return shipping costs. We strongly recommend using a tracked service (like Royal Mail Tracked), as we cannot issue refunds for items lost in transit.

2. Damaged or Faulty Hardware
We take immense pride in inspecting our product drops, but hardware faults can occasionally happen. If you receive a device that is genuinely defective or dead on arrival (DOA):
  • Reporting Window: You must report the fault to our support team within 48 hours of delivery.
  • Proof of Fault: Please email our support team with your order number, a clear description of the issue, and a short video showing the device failing to function (e.g., failing to draw or charge).
  • Resolution: Once the fault is verified, we will arrange for a replacement to be shipped out immediately at no extra cost to you, or issue a full refund to your original payment method.

3. Items Damaged in Transit
If your package arrives visibly damaged, broken, or leaking due to rough handling by the courier:
  • Please take immediate, clear photographs of the damaged shipping box and the affected items before opening them further.
  • Contact us within 24 hours of delivery so we can lodge an official claim with the UK courier network and resolve your issue swiftly.

4. How to Initiate a Return
Do not ship items back to the return address listed on your package envelope without contacting us first. Unauthorized returns cannot be processed.
  1. Email our support team at [Insert Email, e.g., support@jungleboysvapeofficial.co.uk] with the subject line: Return Request – Order #[Your Order Number].
  2. State the reason for your return and attach any necessary photos.
  3. Our team will review your request within 24 hours and provide you with our secure UK return warehouse address and specific instructions.

5. Refund Processing Timelines
Once your return package arrives at our facility and passes our inspection checklist:
  • We will send you an email notifying you that we have received and checked your items.
  • Approved refunds will be processed automatically back to your original payment method.
  • Please allow 3 to 5 business days for the funds to reflect in your bank account, depending on your financial institution’s processing times.